Freshdesk for WooCommerce connects your store to Freshdesk so you can manage support tickets, orders, and customer conversations in one place. It streamlines helpdesk workflows, links tickets to orders, and gives your team quick context to resolve issues faster. Simple to set up, secure, and built for WooCommerce stores of any size.
- Seamless integration between WooCommerce and Freshdesk
- Create and view support tickets directly from WooCommerce orders
- Automatic ticket creation based on order events or customer messages
- Two-way sync of ticket status, notes, and private comments
- Customer profile and order history shown inside Freshdesk
- Add a “Contact Support” widget to product, cart, and order pages
- Attach order details, items, refunds, and shipment info to tickets
- Map WooCommerce fields to Freshdesk custom fields
- Agent collision detection and assignment rules support
- Canned responses and SLA compatibility for faster resolutions
- Supports Freshdesk automations, tags, and priorities
- GDPR-friendly with selective data sharing controls
- Multi-store and multi-agent ready with role-based access
- Clean, lightweight code with performance-focused design
- Easy setup with API key authentication and guided onboarding
